Privacy Notice
How we use and protect the information you give us when you use this website.
We want you to feel confident about how information you share through this website is used and protected.
This privacy notice explains what information may be collected when you use the Synergy East website, why it may be collected and what rights you have.
Who we are
Synergy East brings together specialist sexual violence and abuse organisations across the East of England.
SERICC – Rape and Sexual Abuse Specialist Service is the lead and accountable organisation for the National Lottery-funded Survivors at the Centre programme and is responsible for this website.
Contact details
SERICC – Rape and Sexual Abuse Specialist Service
The Hall
West Street
Grays
Essex
RM17 6LL
Email: sericc@sericc.org.uk
Information we may collect
We only collect personal information where there is a reason to do so.
This may include:
- your name and contact details if you contact us
- information you choose to include in an enquiry or online form
- technical information about how you use the website, such as your IP address
- information collected through cookies or website analytics
Please only share information that is needed for your enquiry.
If you are looking for specialist services
The Synergy East website brings together information about specialist sexual violence and abuse services across the region.
If you contact or are referred to one of the partner organisations, that organisation may need to collect additional personal information in order to provide a service.
The organisation providing the service will explain how it uses and protects your information, and its own privacy notice will apply.
Why we use your information
Information submitted through this website may be used to:
- respond to your enquiry
- provide information you have requested
- pass your enquiry to the appropriate organisation where you have agreed to this
- understand how the website is being used and improve it
- meet legal, safeguarding or regulatory responsibilities where these apply
We will only use personal information where we have a lawful reason to do so.
Sharing your information
We will not sell your personal information.
We will only share information where there is a clear reason to do so.
For example, we may share an enquiry with a Synergy East partner organisation if you have asked us to do this.
There may also be limited circumstances where information needs to be shared to protect someone from serious harm or because the law requires us to do so.
Where possible, we will explain this and involve you in decisions about sharing information.
Keeping your information safe
We take appropriate steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Information submitted through secure online forms is protected while it is being sent.
We will only keep personal information for as long as it is needed and in line with SERICC’s information retention arrangements and legal responsibilities.
Cookies
Cookies are small files placed on your device when you use a website.
They can help the website work properly and can provide information about how the site is being used.
You can choose which optional cookies you accept through the website’s cookie settings. You can also change cookie settings through your browser.
Your rights
UK data protection law gives you rights over your personal information.
Depending on the circumstances, these can include the right to:
- ask what personal information we hold about you
- ask for a copy of your information
- ask us to correct information that is inaccurate
- ask us to delete information in certain circumstances
- ask us to restrict how information is used
- object to some uses of your information
If you would like to exercise one of these rights, please contact sericc@sericc.org.uk.
How to contact us about your information
If you have a question or concern about how your personal information is being used, please contact:
SERICC – Rape and Sexual Abuse Specialist Service
The Hall
West Street
Grays
Essex
RM17 6LL
Email: sericc@sericc.org.uk
If you want to make a complaint
If you are unhappy with how your personal information has been handled, please contact SERICC in the first instance so that we can look into your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
More information about your data protection rights is available at ico.org.uk.
Links to other websites
This website may contain links to other organisations and websites.
Once you follow a link to another website, that organisation is responsible for how information you provide there is collected and used.
If you choose to share personal information on another website, we recommend reading that organisation’s privacy notice.
Changes to this notice
We may update this privacy notice from time to time to reflect changes to the website, the programme or data protection requirements.
Privacy notice reviewed: October 2026